Refund Policy

Refund Policy

Ticket refund and cancellation policy

Non-refundable tickets

All tickets purchased for events operated by Ambush Airsoft (AAUK) LTD are strictly non-refundable.

Failure to attend

No refund, credit or compensation will be issued to an attendee who fails to attend an event for any reason. This includes adverse weather where the event proceeds as scheduled, including rain, wind, low temperatures or similar conditions.

Event cancellation by the organiser

Ambush Airsoft (AAUK) LTD reserves the right to cancel an event where deemed necessary. A decision to cancel will be made as far in advance as reasonably practicable, but may occur at short notice where extreme weather or other unforeseen circumstances have damaged the site or rendered the event unsafe or impracticable to operate.

If Ambush Airsoft (AAUK) LTD cancels an event, attendees will be offered either:

• a full refund of the ticket price paid; or
• the option to transfer the booking to an alternative available event date.

Incorrect event booking

Booking a ticket for the incorrect event or venue is not grounds for a refund. At the sole discretion of Ambush Airsoft (AAUK) LTD, a transfer to an alternative event date or venue may be offered where reasonably practicable.

Partial attendance and removal from site

No refund or partial refund will be provided to an attendee who:

• chooses not to participate for the full duration of the event; or
• is removed from the site for breaching event rules, unsafe conduct, non-compliance with staff instructions or violation of applicable site policies or safety requirements.